August 9th, 2022 7:44 AM
Businesses don’t answer their phones anymore. It’s a trend that’s been happening for years, and it’s only getting worse. There are several reasons for this, but the most important is that businesses increasingly rely on automated call systems or voice mail. Automated call systems are much cheaper than hiring human operators and can often handle a higher volume of calls. Voice mail is more convenient. As a result, business owners feel they don’t have to answer their phones and talk to customers anymore because it can save them time and less stress. People are so used to letting voice mail pick up their calls now that they feel overwhelmed and stressed when they do talk to someone on the phone. However, they are losing business by allowing Automated call systems and voice mail to answer their calls. When customers call a company, they want to speak to a human. Therefore, most businesses nowadays are not answering their phones.
This trend is problematic for several reasons:
- It reflects poorly on the business. Customers who can’t get through may assume that the business is unprofessional or incompetent.
- It can lead to lost business. If customers can’t get through to a business, they may take their business elsewhere.
- It can damage relationships with existing customers. If customers feel like they can’t get through to a business, they may eventually give up and go elsewhere.
As a result, many customers are left frustrated and angry.
We at All Seasons Appraisals care about our customers and potential customers.
Call us anytime for a quote, question, or set an appointment. (216) 216-314-4843
No need to call around; we answer our phones.